Help Center

Here you can find the answers to the most frequently questions about using Houzing App.
<p>Help Center</p>
No results...
  • 1. Start with our video tutorials!

    Start using Houzing App right away with our video tutorials!

     

    1. Start using Houzing to find your next house

    2. How to see more property pictures and property information.

    3. How to schedule a visit

  • 2. How to download the Houzing App?

    Using your smartphone open the App Store (for iPhones) or the Play Store (for Android phones) and search for “Houzing”. The links bellow will open the App Store or Play Store directly in the Houzing download page.

    Click download. (You may need to log in with your App Store or Play Store credentials if you haven’t done so previously in your smartphone). 

    The Houzing App will appear in your home screen of your smartphone next to the other apps.

  • 3. Setting up Houzing App for the first time

    Open the Houzing App in your phone for the first time. Register your phone number. Wait for a text message with your authentication code. Use your code to authenticate in the Houzing App.

    Read and accept the Houzing Terms and Conditions. You are ready to start using Houzing App.

  • 4. Houzing app screens

    The Houzing app has 4 screens you can select by clicking in the icons in the top of your smartphone. 

    The HOUSE SEARCH screen - this is the main screen where you find new houses.

    The FAVORITES screen - this is where you store the houses you mark as favorites

    The PREFERENCES screen - this is where you can setup you Houzing account and your search preferences

    The LISTINGS screen - this where you can add your house to Houzing App and sign a Houzing contract to sell or rent your house as a real estate agency.

  • 5. Search for houses

    Searching for houses is very easy. In the HOUSE SEARCH screen each house will be presented to you one by one. If you don’t like the house you reject it, if you like it you add it to your favorites list.

    In the house search screen you see a house phone and a small description.

    You can click the house photo to see more photos of this house.

    You can click the small description to see a full description of the house.

    You can click the favorites button in the bottom of your screen to add the house to your favorites list and see the next house.

    You can click the rejection button in the bottom of your screen to reject the house and see the next house.

    

  • 6. Find houses near you.

    In the HOUSE SEARCH screen you can click the location button to immediately see the houses that are closer to your present location. This is useful for checking information about a house you see in the street you are passing by. The houses will be shown to you one-by-one from the closest to the most distant house within your area.

  • 7. Undo a rejection.

    In the HOUSE SEARCH screen you can click the undo button at the bottom of your smartphone to un-reject a house.

  • 8. Create and edit your Houzing account.

    We recommend you to setup your personal account to get the most of the Houzing App. To do so you must go to the PREFERENCES screen and click in Account Details.
    Here you can set all the details of your account:

    Name - your complete name; 
    Phone - your phone (you can not change your phone);
    Email - your email;
    Visit Schedules - the days and the hours you are available to visit houses to buy (or rent)  or to receive visits in your house to sell (or lease); 
    Credit Card - your credit card details. Houzing does not charge your credit card until the final sale or rent contract is signed and completed;
    VAT -  is your VAT number. You need your VAT number if you want to become a Houzing Independent  Broker. 

  • 9. Change house search preferences.

    In the PREFERENCES screen you can adjust your house search criteria

    Max Budget - Sets the maximum house price you are going to see in your house search

    Min Bedrooms - Sets the minimum number of bedrooms you are going to see in your house search

    Min Square Meters - Sets the minimum interior square meters of the houses you are going to see in you house search

    Max Distance - Sets the maximum distance from the location point of the houses you are going to see in the house search

    Property type - Sets the type of houses you are going to see in your house.

    Auto recommendations - Sets the artificial inteligence engine on to find more houses for you to see. This will  allow you to see more houses we believe are interesting to you based on your profile and geolocation data.

    Delete search history - This will reset all data about previous rejected houses and show those houses again in your search.

  • 10. Favorite Houses.

    Every time you mark a house as favorite in the HOUSE SEARCH screen, that house will be added to the FAVORITES screen.
    In the favorite screens you can open a chat window for each house to get more informations about the house, schedule visits and make offers.

  • 11. Schedule a visit to a house.

    Using Houzing you can schedule a visit to any of your favorite houses.

    Open the FAVORITES screen to see all your favorite houses.

    Select one house to open the chat window.

    Press the button Schedule Visit to see the available visit schedules for that house.

    Select an available date and time to visit the house.

    A message will be sent to the owner to confirm that visit.

    Once the visit is confirmed you will receive a notification.

    In the chat screen you can see the confirmation message, see the house location in your map, and the phone number of the house owner or broker.

    Please don’t forget to rate the house at the end of the visit.

  • 12. Get a market report.

    Using Houzing you can get a market report for any of your favorite houses.

    Open the FAVORITES screen to see all your favorite houses.

    Select one house to open the chat window.

    Press the button Market Report to see the available market information about that house.

    The market report information is based in information collected from public statistics and from Houzing database for that geographical area.

  • 13. How to make an offer

    You can make an offer to buy or rent any of your favorite houses.
    Open the FAVORITES screen to see all your favorite houses.
    Select one house to open the chat window.
    Press the button Market Offer to register the value of your offer.
    Your offer will be sent to the owner of the house to be accepted or rejected. The owner can also choose to make you a counter offer. This will give you the minimum value the owner is willing to accept. Just make a new offer for that value and the house is yours!

  • 14. Signing a contract to buy or rent a house

    After your offer to buy or rent a house is accepted, you will be contacted by Houzing legal team to setup the contracts and documents needed for the official contract, and to setup a date to sign the purchase contract at the “notaire”.

     

  • 15. How to get the location of a house.

    In the HOUSE SEARCH screen you can find the distance of each house from your location. You can also see this information in the HOUSE INFORMATION screen. To open the HOUSE INFORMATION screen go to your FAVORITES screen. Select one house to open the chat window. In the top of the screen click the information button.

    When you schedule a visit to the house, after the visit is confirmed by the owner, you will be able to download the exact location of the house and open it in your maps application of your smartphone.

     

  • 16. How to list a house in Houzing

    Go to the Listing screen a press Add Listing.

    Click on the images icons to upload your house pictures.

    Register all the information about your house in the following fields:

    • Sell / Rent – defines if the house will be listed for selling or for renting.
    • Price – registers the price of the house.
    • Bedrooms – registers the number of bedrooms in the house
    • Living rooms – registers the number of living rooms in the house
    • C. – registers the number of toilets in the house
    • Square meters inside – registers the square meters inside the house
    • Square meters outside – registers the square meters outside the house
    • Car parking – registers the number of car parking places sold/rented with the house
    • Floor number - registers the floor number of the apartment. If it is not an apartment floor number should be zero.
    • Elevators -registers the number of elevators in the house
    • Balconies – registers the number of balconies in the house
    • Fireplace – registers the number of fireplaces in the house
    • Energy performance rating – registers the official rating for energy performance of the house. You must have an official certificate for this.
    • Greenhouse gas rating – registers the official rating for energy performance of the house. You must have an official certificate for this.
    • Garden – Select this option if the house has a garden
    • Air conditioning – Select this option if the house has a working air conditioning
    • Central heating – Select this option if the house has a working central heating
    • Kitchen appliances – Select this option if the house has kitchen appliances. If you are not sure don’t select this option.
    • Furniture – Select this option if the house has furniture. If you are not sure don’t select this option.
    • Needs repairs – Select this option if the house needs repairs to function properly.
    • Repairs budget – If the house needs repairs, register the estimate cost of those repairs.
    • Renting garantie deposit – If the house is for renting, register the value of renting garantie deposit.
    • Owners association monthly fee – Register the owners association monthly fee.
    • Geolocation – Select in the map the exact location of the house.
    • Property address – register the full address of the house: street, door number, apartment reference
    • Zip Code – register the postal code of the house
    • Ownership documents – upload images of the documents that prove you are the owner of the house, the energy performance ranting document, and other documents about the house.
    • Property has tenants – Select this option if the house has tenants.
    • I own this property – Select this option if you are the owner of the house.
    • Multiple owners – Select this option if the house has more than one owner
    • Secondary owner name – When there are multiple owner register here the name of the secondary owner
    • Secondary owner email - When there are multiple owner register here the email of the secondary owner
    • Secondary owner phone - When there are multiple owner register here the phone number of the secondary owner

    Sign contract – Select this option to digitally sign the contract with Houzing. Only after signing this contract your house will be listed in the Houzing App.

  • 17. Right to withdraw

    As a consumer, the Client has the right to withdraw from the real estate brockerage contract concluded at a distance, without having to justify it, within a period of 14 days after the signing of the contract.

    In order to exercise its right of withdrawal the Client must notify Houzing of its decision in an unequivocal manner. You may use the following template to communicate your decision and send it to Houzing or withdraw your property from the application.

    ==================

    TEMPLATE TO WITHDRAW FROM THE CONTRACT

    To HOUZING(SAS), headquaters at 81, rue du Pré Catelan à La Madeleine (59110), registered at Registre du commerce et des sociétés de Lille Métropole sous le numéro 841 462 963,

    email: info@houzing.eu

    I declare my wish to withdraw from the following brockerage contract:

    Contract Nº ...........................

    Contract date .................................

    Client name : ........................................................... ;

    Client Adress: ………………………………….. ;

    Client signature (only for paper mail)

    ====================

  • 18. How to send a house to another user

    You can send your house for another user to see in the HOUSE SEARCH screen.

    Go to the LISTING screen.

    Swipe left over the house to see your options

    Select share

    Register the users phone number

    Click send

     

  • 19. How to pay the real estate commission to Houzing.

    If your selling your house, when you signed the final contract to sell your house at the “notaire” you will be presented with Houzing bill. You must pay the commission at the same time you receive the payment from selling your house.

    If you are renting a house you will receive a bill when you signed the rental contract. You must pay the commission in the same day you have signed the contract.

     

  • 20. How to contact Houzing for help.

    You can contact Houzing anytime by email to help@houzing.eu

Need more help

To know more about how to use Houzing App send us your questions.

Contact Us Get the App
Want more?
Contact Us
Nome 
Cidade 
Email  
Phone 
Mensagem